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Frequently Asked Questions

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Please select a category to view answers to frequently asked questions.

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What changes are being made to theme parks at Walt Disney World Resort?

Upon reopening, theme parks, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.
Additionally, attractions, experiences (such as shows, parades and fireworks), services and amenities may have limited availability or may remain closed. We will provide more information as it becomes available.

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What are the changes to my Ticket booking?

Due to capacity reductions, the following are being cancelled:
• Dining Reservations
• Offerings & Experience Bookings such as behind the scenes tours
• All FastPass+ selections

In addition, upon reopening, Extra Magic Hours will be temporarily suspended.

When can I use my ticket by?

Unused or partially used multi-day theme park tickets with usage window significantly impacted by park closure, purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later, will automatically be extended to use any date through September 26, 2021. Your ticket will not be valid for admission after that date. Alternatively, you may cancel your Theme Park ticket reservation and receive a full refund.

How will the new Theme Park Ticket Reservation system work?

If you have valid Theme Park admission you will have access to the Theme Park reservation system before new tickets are sold to other Guests, and we will be contacting you soon with details on this new system.
It is important that you have a My Disney Experience account and have linked your tickets, as this will allow you to reserve Theme Park access once the system is available. We can also confirm that the validity of your Theme Park tickets have been automatically extended.

What are the current ticket prices?

The Walt Disney World Resort offers a wide variety of tickets customised to fit your holiday needs. Get the ticket that's right for you.

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When will I receive my e-ticket?

When booking your ticket, you will receive an e-mail confirmation within 72 hours of confirming your reservation. This will include instructions on how to print your e-Ticket barcode which you will need to present along with a photo ID, at any of our will call windows located at each of our four Disney parks including Disney Springs.

What are Magic Your Way Tickets and how do they work?

We offer a range of ticket options so that you can experience the magic your way, whether you prefer to experience one theme park per day with our base ticket or opt for the ultimate flexibility with our Park Hopper Plus option.

First, select the number of days you would like to visit the Parks. Then, select the Theme Park Ticket option which works best for you, choose from:

• Theme Park Ticket – our base Theme Park Ticket offers you admission to one of our 4 magical Theme Parks per day.

• Ticket with Park Hopper Option – when adding our Park Hopper option, you’ll enjoy unlimited same-day entry to all 4 Theme Parks for the duration of your ticket so you can come and go as you please.

• Ticket with Park Hopper Plus Option – our Park Hopper Plus option allows you to enjoy unlimited daily admission to the 4 Theme Parks, plus you can enjoy one of the following experiences per day of your ticket: one visit to Disney’s Blizzard Beach Water Park, one visit to Disney’s Typhoon Lagoon Water Park, one visit to ESPN Wide World of Sports, green fees at Disney’s Oak Trail Golf Course, one round of mini golf at Disney’s Fantasia Gardens Miniature Golf Course or one round of mini golf at Disney’s Winter Summerland Miniature Golf Course.

Tickets and any options purchased must be used within 14 days of first use. The first day of use must be on or before 31st December 2019.

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Is there a limit to the number of tickets I can order online?

You can purchase up to 10 adult tickets and 10 child tickets online. If you need more tickets, please call our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply).

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Is there an expiration date on the tickets that I am ordering?

Tickets and any options purchased must be used within 14 days of first use. The first day of use must be on or before 31st December 2019.

How can I find out how many days are left on my tickets?

Information regarding remaining days on old or unused tickets may be obtained only by visiting Guest Relations at Epcot, Disney's Animal Kingdom Theme Park, Disney's Hollywood Studios or the Magic Kingdom Park. In general, if the ticket is unused and does not have an expiration date, you will be able to use or upgrade the old tickets by visiting any Walt Disney World ticket sales location.

Are tickets transferable? Can I give them to someone else to use the remaining days?

Please note that all Multi-Day Theme Park tickets are non-transferable and must be used by the same person. The person that uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.

If I'm not staying at a Walt Disney World Hotel, what kind of ticket can I buy for the Parks?

If you are not staying at a Disney Resort Hotel, you can still purchase Magic Your Way Tickets. You can purchase these online, or call our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply).

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How many Parks are there at Walt Disney World?

There are four Theme Parks - Magic Kingdom Park, Epcot, Disney’s Hollywood Studios and Disney’s Animal Kingdom Theme Park - as well as two Water Parks – Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard Beach Water Park.

Will any rides at the Disney Parks be closed during my stay?

For any information regarding ride closures at any of our Disney Parks during your stay, please contact our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply) for the most up to date advice. To plan in advance, you can view the individual park hours.

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Where can guests meet Disney characters?

One recommended way to meet Disney characters are at Walt Disney World restaurants with character dining options. Disney characters also appear near certain Disney Theme Park attractions - view the individual park calendars for details.

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Are there Disney theme parks maps?

Maps of Walt Disney provide an overview of Walt Disney World Resort —or you can view individual theme parks, water parks, Disney Resort hotels, golf courses, and shopping, dining and entertainment areas.

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What ride restrictions are there?

Some of the attractions at Walt Disney World Resort have restrictions to ensure Guest safety. Typical safety restrictions include height restrictions, health and safety advisories, and accessibility guidelines. These restrictions and advisories are listed on the individual attraction pages throughout the site.

Where can I find more information about Disney Parks?

Walt Disney World guest services provides additional information regarding these topics:

• Where to find ATMs
• Baby Care Centres
• Camera services
• First Aid
• Kennels
• Lockers
• Mail and Post Office locations
• Package Pick-up locations
• Disney's PhotoPass Service
• Rider Swap — and which attractions use this option
• Special dietary requests
• How to rent pushchairs, wheelchairs or electric convenience vehicles.

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What are the Theme Park Rules and Regulations?

To ensure a safe and enjoyable experience for all guests please respect the Resort Park Rules.

*Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.

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