Holiday travel advice to help you to enjoy a safe and happy trip!
What's Included in Your Booking?
- Accommodation on a room-only basis, as stated on your booking confirmation.
- All obligatory hotel service charges and taxes.
- Disney Theme Park Tickets (mandatory for Orlando Villas and Off-Site hotel bookings) as stated on your booking confirmation.
Theme Park Tickets Booking
- Disney Theme Park Tickets as stated on your booking confirmation.
- Personal costs incurred for travel, transfers to and from your hotel, travel insurance, visas and vaccinations.
- Certain facilities available at your accommodation, e.g. porterage, spa treatments, use of sports equipment.
Pricing for Children & Infants
A full deposit must be paid per child at the time of booking and the age of children at time of travel must be given.
Prices are per room. If a rollaway bed or crib is requested nominal charges may apply. Children aged under 18 years may not occupy a hotel room on their own.
Child prices are valid for children aged 3-9 years on day of first use. Children aged 10 years and above pay the adult ticket price. Children under 3 years do not require a Theme Park Ticket and are admitted free when accompanied by an adult.
Tickets & Hotel Documentation
Disney Theme Park Ticket only bookings: Your Disney Park Ticket order confirmation will be sent via email shortly after making your booking. You may link your Ticket reservation to your profile in My Disney Experience, enabling you to access your Tickets digitally with the Disney MagicMobile Pass feature. Alternatively, please print your ticket confirmation and take it to the Theme Park Ticket window at any one of Disney's four Theme Parks (Epcot, Disney's Hollywood Studios, Disney's Animal Kingdom Theme Park or the Ticket & Transportation Centre at Magic Kingdom Park), along with valid photo ID to redeem your Disney Theme Park Tickets.
Disney Resort hotel bookings: Once we have received full payment for your booking, you will receive your hotel documentation approximately 30 days prior to departure via email. Documentation will also include vouchers to redeem package benefits in resort. If booking a Disney Resort hotel and Ticket package, your Theme Park tickets will be provided at check-in of your Disney Resort hotel, however you can link your hotel and ticket reservations to My Disney Experience shortly after booking.
Official Disney Partner Hotel bookings: Your Disney Park Ticket order confirmation will be sent via email shortly after making your booking. You may link your Ticket reservation to your profile in My Disney Experience, enabling you to access your Tickets digitally with the Disney MagicMobile Pass feature. Once we have received full payment for your booking, you will receive your hotel documentation approximately 30 days prior to departure via email.
Disabilities & Special Needs
If you have any special needs our reservations team will help you with advice and information where possible regarding the suitability of hotels and the availability of facilities.
There are specially designed features throughout all the Disney Theme Parks.
All Walt Disney World Resort Hotels comply with the American Disabled Association and offer special accommodation for guests with disabilities.
These hotels also provide a special guidebook for guests with disabilities for use during their stay.
Other hotels we feature in Orlando may not be as well equipped for disabled holidaymakers.
At the time of booking please provide full details in writing regarding any disability and any special requirements you have as a result of this. We will do our best to help.
Please inform us at the time of booking or as early as possible before departure if you have any special requests, e.g. room location.
We will endeavour to accommodate these requests for you but we cannot guarantee the provision of any special request.
Childcare & Babysitting
In all Disney Theme Parks and Disney Resorts you will find many special facilities for children, designed to help you all get the most out of your stay.
If you are staying in a Disney Resort and would like to book private in-room baby-sitting (charges apply), you can book in advance by calling 001 407 828 0920.
Stroller (US term for a pushchair) rental is available at all Disney Theme Parks and costs approximately $15 per day and is valid for all four Theme Parks on the same day.
Feeding, changing and nursing facilities are also available at all Disney Theme Parks. If you need supplies, don't worry, these are available at a nominal charge.
Hotels and resorts have to undertake continuous maintenance, renovation and development work.
General refurbishment is necessary to maintain quality standards. Sometimes this work can result in noise from equipment and/or work may be visible.
We will try to tell you, as soon as possible before you leave, of any relevant hotel building or refurbishment work planned during your stay, which in our opinion could affect the enjoyment of your holiday.
Some building works may be necessary and without prior notice, but whenever possible, we will endeavour to notify you in advance of known building works at your resort.
Passports & Visas
We strongly advise that you check the latest visa and passport requirements prior to booking your holiday.
For the latest information on passports and US visa requirements, we suggest you visit the US Embassy website.
For residents of the EU and EEA, please check with your local American Embassy for visa and passport information.
Many travellers seeking to enter the United States for tourism for less than 90 days are eligible to travel without a visa under the Visa Waiver Program (VWP). To determine if you are eligible to travel under the VWP please apply via the Electronic System for Travel Authorization (ESTA) website at least 72 hours before departure.
Please note that it is your responsibility to ensure that you hold the correct travel documents, valid for your journey.
We cannot be responsible for costs resulting from you not meeting requirements and guests who fail to obtain the necessary passport and/or visa will be liable for any cancellation charges or costs incurred as a result of their inability to travel.
Health Precautions & Vaccinations
Please visit the CDC website for health and safety information regarding travel to and from the United States. You should seek health advice about specific needs as early as possible.
Precautions recommended by the health authorities can change at any time.
Safety & Hygiene
The health and safety of you and your party is our primary concern.
In general, the standards of safety and hygiene in North America are at the same high level as in the EU but we advise you to take extra care on holiday as you will be in unfamiliar surroundings. In particular please be extra careful with young children.
Take reasonable precautions and familiarise yourself with fire procedures, the swimming pool areas, balconies, electrical appliances, glass doors or panels and lifts.
We advise you to pay careful attention to road safety, sun care, and diet. Upset stomachs are often caused by a change in diet, and/or climate - not local hygiene or food preparation standards.
We will endeavour to make you aware of any safety information relating to accommodation which you book with us.
We strongly recommend that you and your party are covered by a comprehensive travel insurance policy for the duration of your holiday, which includes adequate cover against sickness or injury.
In certain circumstances, proof of insurance will be required by hospital services in the USA before any treatment can commence.
Credit cards are widely accepted in the USA and we recommend that you take at least one with you as hotels require an imprint as security when you check-in.
Keep your credit and/or cheque guarantee cards separate and keep your cash in more than one place.
It is normal practice in the USA to tip for services.
The usual tip given in bars and restaurants is 15-20% of the bill.
For porters it is $1 per item of luggage and for Valet service the it is $2.
In the USA you need to be 21 years of age or older to buy and consume alcohol, or to gamble.
The laws are very strictly enforced and it is normal for young people to be asked for proof of identification with a photograph.
Age restrictions are applied at all Walt Disney World Resort locations which serve alcohol.
The USA does not have an official hotel rating system.
For Disney Resorts we use the Walt Disney World Resort official Disney Resort ratings.
For all other hotels, prices and descriptions can also be good indicators of hotel type and standard.
Please note that the atmosphere and facilities at hotels may vary according to the time of the year and the age and mix of guests.
No Smoking Policy
Disney owned and operated Resort Hotels and Disney Deluxe Villa Resorts are now smoke-free environments. This policy includes all guest rooms, balconies, patios, meeting spaces, restaurants, lounges and public space.
Smoking will be allowed in designated outdoor smoking locations only.
A room recovery fee will be charged for smoking in guest rooms, on balconies, or on patios.
Hotel facilities (leisure facilities) are indicated with each hotel description.
Not all facilities are complimentary and we have tried to indicate where a fee is charged.
All Disney Resorts offer complimentary self-parking. Other hotels may charge for self-parking. Valet parking available at a charge. This is not included in your price.
Safety deposit boxes are available at most hotels and in some cases there may be a small charge for this facility.
It is the responsibility of each guest who chooses to use any hotel facilities, to ensure that their insurance policy provides suitable protection.
The maximum number of people that can be accommodated in a room does not normally include allowance for one infant in a cot, for which there may be a charge.
Where five people are sharing a room the fifth person may be given a rollaway bed which you should be aware will take up additional space in the room.
Hotel rooms in the USA are generally spacious but they may only have limited wardrobe and drawer space.
Most rooms for three or four persons have two queen or double beds. This arrangement is fine for a family with two young children but may not suit two couples. Disney Deluxe Villa Resorts are available with more than one bedroom if required.
Please note 'water-view' room means that water can be seen from your room, either at an angle or partially. In the case of lake-view rooms the lake may be man-made or natural.
Your hotel room will normally be available from 3pm on the day of your arrival. On the day of your departure you will normally need to vacate the room by 11am.
In some cases your hotel may allow you to keep your room a little longer depending on the number of guests checking-in on that day. Alternatively, they may be able to store your luggage until you leave.
Prices at all hotels we feature are based on accommodation only, so meals are not included in the price you pay; however click here for information on Disney Dining Plans.
Florida is a holiday hotspot with year-round summer temperatures but can experience tropical storms and heavy cloud-bursts at any time. Please be prepared.
We cannot assume any responsibility for the weather conditions prevailing at the time of your holiday.
Accuracy of Information
All the information provided by us is made in good faith and is correct at the time of publication.
We have taken great care to ensure that all details and descriptions given are correct. Each hotel description has been checked by the hotel. However, changes can occur after publication as the information is compiled many months before holidays start.
It is possible that amenities, facilities, park attractions, entertainment and schedules advertised may later be unavailable, restricted, changed or cancelled.
We will make every effort to advise you of any such significant change at the time of booking. If you have already booked, we will try to tell you before your departure. The amended information will form part of your booking contract with ourselves.
Whilst we will, if possible, notify you of any such changes, the Walt Disney Travel Company will not be liable for any such circumstances beyond its control.
Walt Disney Travel Company (International) is a Member of ABTA (membership numbers W1803/P6684) which means you have the benefit of ABTA's assistance and Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London, W1T 3AH Tel: 020 7637 2444 or go online at www.abta.com.
Frequently Asked Questions
Please visit our frequently asked questions for answers relating to Walt Disney World.
This section includes a wide range of detailed information regarding booking and payment details, transport options, benefits of staying at a Disney hotel, plus much more, all of which will help you to plan and enjoy a magical trip to Walt Disney World.