Walt Disney Travel Company Discover the magic at Walt Disney World with Walt Disney Travel Company (International)

Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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What payment methods do you accept?

Deposit payment is by debit or credit card when you book. We accept Mastercard, Visa, American Express, Discover and Diners Club.

Guests in France can also pay with Carte Bleue or Cartes Bancaires.

Guests in the Netherlands can also pay with iDEAL bank transfer.

Do you offer any type of payment plan?

Yes! You can now spread the cost of your Disney Holiday with flexible instalments, all with no fees or interest. Book your Disney holiday with a deposit from just €65 per person, then pay the rest in flexible instalments by your balance due date. Payments aren’t fixed or automatic, so you have full control over how much you’d like to pay and when to do so. For more information, please visit the page below.

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Are instalment payments taken automatically?

Payments are not taken automatically, we are giving you full control and flexibility over when is best for you to pay. Every payment must be done manually by logging into Manage My Booking and using our easy online payment portal. Please visit the Manage My Booking link below to get started.

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What is the deposit required for my booking?

For holidays which include Disney World accommodation, the deposit amount is €65 per person if booked more than 8 weeks before departure. If you book your holiday 8 weeks or less before departure, the balance will be payable in full at time of booking.

Ticket-only bookings must be paid in full at the time of booking.

When is the remaining balance for my holiday due?

For holidays that include Disney World accommodation, the full balance is required 8 weeks before departure. However, if travel is within 8 weeks of making your booking, payment is required in full when you book the holiday.

How can I pay my remaining holiday balance?

Great news! If you paid with a deposit, you can now pay your remaining holiday balance with instalments, all with no fees or interest! Make a payment using our easy online payment portal, simply log in to Manage My Booking in the link below to get started.

You can also pay your balance by calling our Disney Experts freephone on 00 800 2006 0809* (freephone) or 0044 203 666 9911** (charges apply).

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What happens if I don't pay my remaining balance by the due date given?

We are pleased to offer you the flexibility of paying off your holiday in instalments as and when it suits you and your budget. However, the payment of your balance remains your responsibility. Should you miss your final due date, this will result in your booking being cancelled and your deposit lost.

Is my payment safe online?

At Disney we are committed to keeping your information safe. Your credit and debit card details are both safe and secure online - our use of 3D secure adds an extra layer of protection to our guests when making credit or debit card payments. This works by adding an authentication step, which is now a widely-used process by a number of organisations accepting online payments.

What if I have a query on the costing of my booking, require a confirmation invoice or wish to add another item?

If you have a query on an existing booking, please call our Disney Experts on 00 800 2006 0809* (freephone) or 00 44 203 666 991** (charges apply). To make any amendments, the lead passenger can call our Disney Experts on the number above, quoting the booking reference.

You will be advised of any amendment charges and an updated invoice will be sent out to you or you can retrieve and review your booking details once the changes have been made via the Manage My Booking link below.

Please note that guests under the age of 18 must have parent or guardian permission to call.

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When will I receive my travel documents?

For ticket-only bookings, you will receive a printable e-ticket. For hotel and ticket packages, your travel documents are sent out approximately 14-28 days prior to the departure date to the email address provided at the time of booking.