Walt Disney Travel Company Discover the magic at Walt Disney World with Walt Disney Travel Company (International)

Frequently Asked Questions

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What hotels are Official Disney Partner Hotels?

The participating Official Disney Partner Hotels are: B Resort & Spa Lake Buena Vista, Best Western Lake Buena Vista, DoubleTree Suites by Hilton Orlando, Hilton Orlando Buena Vista Palace, Hilton Orlando Lake Buena Vista, Holiday Inn Orlando, Wyndham Lake Buena Vista, Wyndham Garden Lake Buena Vista, Walt Disney World Dolphin Hotel, Walt Disney World Swan Hotel, Hilton Orlando Bonnet Creek, Waldorf Astoria Orlando Bonnet Creek, Four Seasons Resort Orlando.


How can I take advantage of/be eligible for these benefits at participating Official Disney Partner hotels?

Walt Disney Travel Company guests can take advantage of these exclusive benefits by booking a Hotel & Ticket package in any of the participating Official Disney Partner hotels


Will I receive MagicBands at these participating hotels?

Guests will not receive MagicBands at the Official Disney Partner Hotels.

Guests can choose to purchase MagicBands at select Walt Disney World shops and link these to their Disney account. Guests staying at Official Disney Partner Hotels will receive a Card in exchange for their ticket when they visit a Guest Relations window at one of the Park entrances with their ticket order.


How do I access the parks for Extra Magic Hours?

An Extra Magic Hours voucher will be issued at check-in to each person listed on your reservation. The voucher is a uniquely numbered card and must be presented, along with valid Theme Park admission, at the Theme Park entrance in order for you to use Extra Magic Hours. The voucher is valid for the duration of your participating Official Disney Partner Hotels reservation and is not transferable.

Please note, Extra Magic Hours are temporarily suspended.


Will these benefits at Official Disney Partner Hotels include Disney’s Magical Express and onsite transportation?

Unfortunately, Guests will not be able to benefit from Disney’s Magical Express or onsite resort transportation. However, Official Disney Partner Hotels provide a complimentary shuttle service to the Disney Parks.


How do I link my tickets to my Official Disney Partner Hotels reservation?

3 working days after making your booking, call our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply) to retrieve your unique reference number so that you can link your tickets to your resort stay in My Disney Experience.

*Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.


How do I collect my tickets?

You will receive an email with a voucher to collect your tickets in the same week that you receive your travel documents by post, 14 days prior to travel. Upon arrival in Orlando, bring your ticket voucher to a guest relations window at one of the Theme Park entrances and this will be exchanged for your tickets.