Frequently Asked Questions

How can I link my Disney Resort hotel booking in My Disney Experience?

You can use your booking confirmation number and surname to link your Disney Resort hotel reservation in My Disney Experience if you have booked directly with Walt Disney Travel Company UK, or with a travel partner such as Virgin Holidays. Simply visit My Disney Experience, login to your account and select My Reservations from the My Disney Experience menu at the top-right of the page.

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How can I link my e-ticket in My Disney Experience?

You can use your e-ticket reference number located under the barcode of your 'Will Call' ticket voucher to link your tickets in My Disney Experience.

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What is a Disney band?

Disney bands are secure all-in-one devices that allow you to effortlessly access the plans and vacation choices that you’ve made with My Disney Experience. Disney bands are colorful, waterproof wristbands - resembling a watch or bracelet - that you can quickly and easily touch to a sensor called a touchpoint.

Can Guests use a Disney band from a previous visit?

Yes, Guests can reuse their Disney band. Depending on how much time has passed since they initially used the Disney band, the ability to receive Disney PhotoPass attraction videos and select attraction photos may be limited.

How do I purchase a Disney band?

You can purchase a Disney band from many locations across Walt Disney World Resort including your Disney Resort hotel, Disney Springs and around the Disney Parks.

Does a Guest without a Disney band have to visit the Front Desk upon arrival to their Disney Resort hotel?

No. We recommend using Online Check-In/Direct-to-Room service, which allows Guests to get to the fun faster with real-time room-ready updates. Guests can sign up for room ready notifications and use the My Disney Experience app as a digital room key to enter their Disney Resort hotel room. Guests can then pick up a Key to the World Card from the Front Desk at their convenience.