What's Included in My Booking?
Understand what’s included in your booking, what costs extra and what to expect before you travel.
Accommodation Booking
Theme Park Tickets Booking
What’s Not Included?
Pricing for Children and Infants
A full deposit must be paid per child at the time of booking and the age of children at time of travel must be given.
Accommodation Bookings
Prices are per room. If a rollaway bed or crib is requested, nominal charges may apply. Children aged under 18 years may not occupy a hotel room on their own.
Child prices are valid for children aged 3-9 years on the day of first use. Children aged 10 years and over pay the adult ticket price. Children under 3 years do not require a Theme Park Ticket and are admitted free when accompanied by an adult.
What Booking Documents Will I Receive and When?
Disney Theme Park Ticket Only Bookings
Your Disney Park Ticket order confirmation will be sent by email shortly after you make your booking. You may link your ticket reservation to your profile in My Disney Experience and access your tickets digitally with Disney MagicMobile Pass. If you prefer, print your ticket confirmation and take it, along with a valid photo ID, to the Theme Park Ticket window at any of the four Walt Disney World Theme Parks (Epcot, Disney's Hollywood Studios, Disney's Animal Kingdom Theme Park or the Ticket & Transportation Centre at Magic Kingdom Park) to redeem your Disney Theme Park Tickets.Disney Resort Hotel
Bookings
Once full payment has been received, your hotel documents will be sent by email approximately 30 days before your departure. Your documents will also include any vouchers needed to redeem package benefits during your stay. If you have booked a Disney Resort hotel and Ticket package, your Disney Theme Park Tickets will be provided when checking in at your hotel. However, you can link your hotel and ticket reservations to My Disney Experience shortly after booking.Official Disney Partner Hotel Bookings
Your Disney Theme Park Ticket order confirmation will be sent by email shortly after you make your booking. You may link your ticket reservation to your profile in My Disney Experience and access your tickets digitally with Disney MagicMobile Pass. Once full payment has been received, your hotel documents will be sent by email approximately 30 days before your departure.Accommodation Details
Discover helpful information about your hotel stay, from room types and facilities to dining, parking and other useful details.
Room Information
Useful information about your room, including occupancy, bedding arrangements and check-in details.
Room Information
Useful information about your room, including occupancy, bedding arrangements and check-in details.
- The maximum number of people that can be accommodated in a room does not normally include one infant in a cot, for which there may be a charge.
- Where five people are sharing a room, the fifth person may be given a rollaway bed, which will take up additional space in the room.
- Hotel rooms in the USA are generally spacious, but they may have limited wardrobe and drawer space.
- Most rooms for three or four people have two queen or double beds. This arrangement is suitable for a family with two young children but may not suit two couples. Disney Deluxe Villa Resorts are available with more than one bedroom if required.
- Please note that a 'water-view' room means water can be seen from your room, either at an angle or partially. In the case of lake-view rooms, the lake may be man-made or natural.
- Your hotel room will normally be available from 3pm on the day of your arrival. On the day of your departure, you will normally need to vacate the room by 11am.
- In some cases, your hotel may allow you to keep your room a little longer, depending on the number of Guests checking in that day. Alternatively, luggage storage may be available until you leave.
Smoke-Free Rooms
Please note, Disney-owned and operated Resort Hotels and Disney Deluxe Villa Resorts are smoke-free environments. This policy includes all Guest rooms, balconies, patios, meeting spaces, restaurants, lounges and public spaces. Smoking is permitted in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in Guest rooms, on balconies or on patios.
Hotel Facilities
Understand more about our hotel facilities, including parking, charges and other useful details.
Hotel Facilities
Understand more about our hotel facilities, including parking, charges and other useful details.
Guests at Disney Resort hotels will be charged for overnight parking, with valet parking also available at an additional charge. Other hotels may also charge for self-parking.
Safety deposit boxes are available at most hotels and, in some cases, there may be a small charge for this facility.
You can view each hotel's facilities in the hotel description when booking or by visiting their dedicated landing pages.
Please note, it is the responsibility of each guest who chooses to use any hotel facilities to ensure that their insurance policy provides suitable protection.
Hotel Ratings
There is no official hotel rating system in the USA. For Disney Resorts, we use the official Walt Disney World Resort Disney Resort ratings.
Hotel Ratings
There is no official hotel rating system in the USA. For Disney Resorts, we use the official Walt Disney World Resort Disney Resort ratings.
For all other hotels, pricing and hotel descriptions can also help indicate the type and standard of accommodation.
Please note that hotel atmosphere and facilities may vary depending on the time of year and the age and mix of Guests.
Hotel Maintenance and Refurbishment
Understand how hotel maintenance and refurbishment work may affect your stay and how you will be informed.
Hotel Maintenance and Refurbishment
Understand how hotel maintenance and refurbishment work may affect your stay and how you will be informed.
Hotels and resorts carry out continuous maintenance, renovation and development work to maintain quality standards. At times, this may result in visible work or noise from equipment.
We will try to let you know as soon as possible before you travel about any relevant building or refurbishment work planned during your stay which, in our opinion, could affect the enjoyment of your holiday. Some building work may be necessary without prior notice, but whenever possible, we will endeavour to notify you in advance of known works at your resort.
Dining
Prices shown for all featured hotels are based on accommodation only, so meals are not included in the price you pay. However, we offer Disney Dining Plans if you would like to add extra convenience to your stay.
Travelling to the United States
Important information to help you prepare for travel to the United States, from essential documents to practical advice before you depart.
Passports and Visas
For the latest information on passports and US visa requirements, please visit the US Embassy website. Residents of the EU and EEA should check with their local American Embassy for the latest passport and visa guidance. We strongly advise doing this before booking your holiday.
Many travellers seeking to enter the United States for tourism for less than 90 days are eligible to travel without a visa under the Visa Waiver Program (VWP). To determine if you are eligible to travel under the VWP, please apply via the Electronic System for Travel Authorization (ESTA) website at least 72 hours before departure.
It is your responsibility to ensure that you hold the correct travel documents for your journey. We cannot be responsible for costs resulting from your failure to meet these requirements and Guests who fail to obtain the necessary passport and/or visa will be liable for any cancellation charges or other costs incurred as a result of their inability to travel.
Travel Insurance
We strongly recommend that everyone in your party is covered by a comprehensive travel insurance policy for the full duration of your holiday.
Travel Insurance
We strongly recommend that everyone in your party is covered by a comprehensive travel insurance policy for the full duration of your holiday.
Your insurance should include adequate cover against sickness or injury. In certain circumstances, proof of insurance may be required by hospital services in the USA before any treatment can begin.
US Laws and Age Restrictions
Please familiarise yourself with US laws before you travel, especially if you are travelling with young people under 21 years of age.
US Laws and Age Restrictions
Please familiarise yourself with US laws before you travel, especially if you are travelling with young people under 21 years of age.
In the USA, you must be 21 years of age or older to buy and consume alcohol or to gamble. These laws are very strictly enforced and it is normal for young people to be asked for photo identification. Age restrictions also apply at all Walt Disney World Resort locations serving alcohol.
Health Care and Vaccinations
Before you travel, please stay informed on the latest health advice and vaccination guidance.
Health Advice and Vaccinations
Before you travel, please stay informed on the latest health advice and vaccination guidance.
Please visit the CDC website for the latest health and safety information for travel to and from the United States. If you have specific health needs, you should seek advice as early as possible.
Guidance from health authorities can change at any time, so we recommend checking regularly before travel.
Safety and Hygiene
Important safety and hygiene information to help keep you and your loved ones safe during your holiday.
Safety and Hygiene
Important safety and hygiene information to help keep you and your loved ones safe during your holiday.
The health and safety of you and your party is very important to us.
In general, safety and hygiene standards in North America are comparable to those in the EU. Even so, we recommend taking extra care on holiday, as you will be in unfamiliar surroundings, particularly if you are travelling with young children.
Please take sensible precautions and familiarise yourself with fire procedures, swimming pool areas, balconies, electrical appliances, glass doors or panels and lifts. We also recommend that you pay careful attention to road safety, sun care and diet. Upset stomachs are often caused by a change in diet and/or climate rather than local hygiene or food preparation standards.
We will endeavour to make you aware of any safety information relating to accommodation that you book with us.
Additional Needs and Special Requests
Find helpful information about accessibility, family services and special requests to support a smoother stay for all Guests.
Guests with Disabilities
Walt Disney World is committed to providing access and accommodation for as many guests as possible, with specially designed features throughout all Disney Theme Parks and Disney Resort hotels.
If you have any additional needs, our reservations team will help you with advice and information, where possible, regarding the suitability of Disney Resort hotels or Official Disney Partner Hotels, as well as the availability of facilities. At the time of booking, please provide full details in writing of any disability and any special requirements you may have.
Please note that other hotels we feature in Orlando may not be as well equipped for holidaymakers with disabilities.
Services for Children
In all Disney Theme Parks and Disney Resort hotels, you will find a range of facilities for children designed to help your party get the most out of your stay.
Childcare and Babysitting
If you are staying at a Disney Resort hotel and would like to book private in-room babysitting (charges apply), you can book in advance by calling 001 407 828 0920.
Pushchair Rentals
Stroller (pushchair) rental is also available at all Disney Theme Parks and costs approximately $15 per day. This is valid for all four Theme Parks on the same day.
Facilities for Babies
Feeding, changing and nursing facilities are available at all Disney Theme Parks. If you need supplies during your visit, these are available at a nominal charge.
Helpful Things to Know Before You Go
A few final details to keep in mind before you travel, including weather, payment methods and gratuities.
Florida Climate
Florida is a popular holiday destination with warm temperatures throughout much of the year, but tropical storms and heavy downpours can occur at any time, so it is important to come prepared. We recommend checking the weather regularly before your stay and pack accordingly.
Please note, we cannot accept responsibility for the weather conditions during your holiday.
Payment Methods
Credit cards and contactless payment methods are widely accepted in the USA and at Walt Disney World. We recommend that you take at least one credit card with you as hotels require an imprint as security when you check in. Cash in US dollars is also accepted at most locations.
We recommend that you keep your credit cards and/or cheque guarantee cards separate and keep your cash in more than one place.
Tipping and Gratuities
It is normal practice in the USA to tip for services. In bars and restaurants, the usual gratuity is 15-20% of the bill. For hotel porters, it is customary to give $1 per item of luggage and for Valet service, $2 is typical.
Help and Support
Our helpful Disney Experts are here to support you at every stage of the journey, whether you're thinking about booking or have just returned from your holiday.
Frequently Asked Questions
Find helpful answers to our most frequently asked questions, all in one place. Our Disney Experts have helped craft answers to those all-important questions, from booking and payment to travel and more. Whatever you need to know, our Frequently Asked Questions make it easy to find the information you need, when you need it most.
Get in Touch with Our Disney Experts
Our Disney Experts are here to help you make the most of your stay, bringing Disney’s legendary service, care and attention to every stage of your experience.
Call us freephone on 00 800 2006 0809* or email us at disneytraveluk@disneyonline.com. We're here 7 days a week:
- Monday to Friday 10am - 9pm (CEST)
- Saturday 10am - 8pm (CEST)
- Sunday 11am - 7pm (CEST)