Frequently Asked Questions

What are the Christmas opening hours for Walt Disney Travel Company?

You can still reach our Disney Experts during the festive period – please see our Christmas operating hours below:

Tuesday December 24th – 9am - 3pm
Wednesday December 25th – CLOSED
Thursday December 26th – CLOSED
Friday December 27th – 9am - 8pm (standard hours)
Saturday December 28th – 9am - 7pm (standard hours)
Sunday December 29th – 10am - 4pm (standard hours)
Monday December 30th – 9am - 8pm (standard hours)
Tuesday December 31st – 9am - 3pm
Wednesday January 1st – CLOSED

How do I contact Walt Disney Travel Company?

For help and support please call our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply).

We're here 7 days a week: Monday - Friday 9am-8pm; Saturday 9am-7pm; Sunday 10am-4pm (GMT). If you have a complaint, please refer to Clause 11 of our terms and conditions for more information.

*Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.

How do I contact Walt Disney Travel Company during my holiday?

If you are in-Resort and need to contact Walt Disney Travel Company in case of an emergency, please call our in-Resort Freephone telephone number on 407-827-6438.