Walt Disney Travel Company Discover the magic at Walt Disney World with Walt Disney Travel Company (International)

Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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How can I book online?

Use our convenient online booking site to book your holiday of a lifetime.

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I am having problems booking online - who do I contact?

If you are having problems booking online, please call our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply). Guests under age 18 must have parent or guardian permission to call.


Some of my passenger details are incorrect - who do I contact?

Amendments can be made by calling our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply).


If I book on the internet who can I talk to if I want to change or add something to an existing booking?

The lead passenger can make changes to their reservation(s) by calling our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply), quoting the booking reference. You will be advised of any amendment charges. An updated invoice will be sent out to you or you can retrieve and review your booking details once the changes have been made by clicking on the Manage My Booking link. Guests under age 18 must have parent or guardian permission to call. Our opening hours are Mon-Fri 9am-8pm, Sat 9am-7pm, Sun 10am-4pm (GMT).


Will I be charged if I need to call the Disney experts at the call centre?

If you call our Disney Experts on 00 800 2006 0809* (Freephone) you should not be charged. However, please refer to your network operator for further information regarding rates.


I want to amend my booking. How do I do this?

The lead passenger can make changes to their reservation(s) by calling our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply), quoting the booking reference. You will be advised of any amendment charges. An updated invoice will be sent out to you or you can retrieve and review your booking details once the changes have been made by clicking on the Manage My Booking link. Guests under age 18 must have parent or guardian permission to call.


Can I book more than one room per reservation?

We are currently unable to book multiple rooms under one reference, therefore you would need to make separate reservations.


I want to cancel my booking or one or more of the passengers from my booking - how do I do this?

The lead passenger on your booking will need to write to us requesting the booking to be cancelled. This should be received in writing to Walt Disney Travel Company, 3 Queen Caroline Street, London, W6 9PE or by email to: disneytraveluk@disneyonline.com, quoting your booking reference. We cannot accept any cancellations over the phone. You will then be invoiced for any outstanding monies or refunded any monies owing. For all other bookings, please call our Disney Experts on 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply). Our opening hours are Mon-Fri 9am-8pm, Sat 9am-7pm, Sun 10am-4pm (GMT).


I have just returned from holiday and would like to complain about a certain aspect of my holiday. How do I do this?

Please send any complaints in writing within 28 days of your return to: Walt Disney Travel Company, 3 Queen Caroline Street, Hammersmith, London, W6 9PE, United Kingdom or in an email to disneytraveluk@disneyonline.com.


Why do I need to call to book my room/resort?

For some of our Disney Resort hotels, availability is limited, therefore it is best to speak to our Disney experts by calling 00 800 2006 0809* (Freephone) or 00 44 203 666 991** (charges apply).

*Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.